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F.A.Q

Table of Content

Security & Data.

We are talking about an open solution, available to everyone where anyone can consult the information, and in particular their competitor?

You can choose the public or private status of the information you post.
When the information is in private, secure authentication is required to display the information.


If we were to disappear what happens to their data and how to recover it?

Like any end of contract, we return the data of our customers via an export of the database.


The legal value of the information?

Service

Why do my products equipped with 360SmartConnect have added value?
  • Your products are “augmented”, they publish your know-how, your quality assurance, and good user practices (tutorials, docs, …)
  • They offer new potential uses to your customers (these new uses can simply be an additional distribution channel for digital services that they have already made)

It is compatible with any management system?

Interconnection with a management system takes place in different ways. Compatibility depends on the import / export system, which can be:

  • On demand: import / export: XL formatted files, csv, …
  • Or automated: EDI system (Computer data exchange) FTP, … WebServices and API (via Internet, url completed with the data to be transferred)

Is it possible to geolocate the object?

Yes, it is possible to geolocate the object using the GPS data of the mobile when reading the marker placed on the object.
It is also possible to equip the object with an active GPS system, please contact us for this.


What is the benefit of accessing services from the object?

Proximity reading makes it possible to precisely identify the object with which to interact.
Be that the person performs the right actions in the right place at the right time …


Why is implementation important?

Once the markers have been supplied and configured, they must be positioned on or in the object.

This operation can be done manually and empirically for a small number of parts.

For a more industrial use or a use requiring a certain robustness of the marker, the implementation of the latter quickly becomes sensitive or even critical.

Some of the 360SmartConnect markers are designed to facilitate this implementation, which saves considerable time in debugging the process.


Connected objects with NFC marker or Qr Code

Is the data stored on the chip?

No, the “chip” only has a unique identifier and the unique link to our server.


How much information can we store?

In theory as much as you want since you use the cloud. In practice, the information per object is limited to 20Mo


Are you only marker (NFC) sellers?

No the markers are the supports of the service and therefore necessary but the real value lies in the service.


Why NFC and not RFID and why QR-Code and not Bar Code?

The NFC standard, like that of the QR-Code, are more advanced and allow us to make our markers intelligent, which is not (yet) the case with RFID and bar codes.


Why “smart marker”?

Historically, traceability, as in any industrial process, is based on the identification of objects, if possible unique, by batch and in some cases by part.

This is the basis of the marking. The difficulty is to know what the marking corresponds to, what information is associated with this identifier, knowing that logically there is always somewhere a “knowledge base”, whether it is a simple nomenclature or a complex database.

Our markers are “intelligent” because in addition to assigning a unique identifier to the part (serialization) it indicates the path to find, in the cloud, the knowledge base associated with the object.

This makes possible a wide dissemination of the information controlled by the producer.


What is the difference between an optical marker (QR Code, Bar Code) and an RF marker (NFC & ci)?

Robustness over time and reading reliability of the RF marker compared to the optical marker.

Reading an optical marker can be made difficult or even impossible in poor light conditions, it only needs to be masked or degraded to prevent it from being read.


How do we arrive at the 200 year lifespan of the Trident Tag ?

NFC markers are passive markers, they do not include batteries, which by definition have a limited lifespan.

The lifetime is that of the information retention period guaranteed by the manufacturer of the “chip”.

The standard service life for this type of component is 10 years.

With the exception of a precise chip from our supplier ST-Micro, the high quality of which allows them to commit to a lifespan of 200 years.


What is required to read optical markers? (QR-CODE)

To take part in the demonstration next Monday, and simulate the real operation, you must:

– A smartphone connected to the internet (3G, 4G, 5G or WIFI)

– If it is an iPhone it is necessary that the iOS is up to date and in this case it will be necessary “just” to look at the QR-DODE with the photo app (without taking the picture), a link will appear at the top of the screen and just “click on it” (see https://support.apple.com/fr-fr/HT208843)

– If it’s an Android,

– or it is recent and up to date, in this case it is very likely that the operation is similar to the iPhone.

– either you have to use an agnostic QR-CODE reader app I recommend:

QR Droid Code Scanner: https://play.google.com/store/apps/details?id=la.droid.qr&hl=fr&gl=US

Google lens : https://play.google.com/store/apps/details?id=com.google.ar.lens&hl=fr&gl=US


Contactez-nous !

Une fois le formulaire envoyé, nous vous recontacterons au plus vite !

Les informations saisies sont exploitées par 360SmartConnect dans le cadre de la prise de contact et de la relation commerciale qui peut en découler.

Pour en savoir plus sur la gestion de vos données personnelles et pour exercer vos droits, reportez-vous à la page Mentions légales.

Contact us!

Once the form has been sent, we will get back to you as soon as possible!

The information entered is used by 360SmartConnect as part of making contact and the commercial relationship that may result.

To find out more about the management of your personal data and to exercise your rights, see the Legal notices page.

Price request:

Once the form has been sent, we will get back to you as soon as possible!

The information entered is used by 360SmartConnect as part of the price request and the commercial relationship that may result.

To find out more about the management of your personal data and to exercise your rights, see the Legal notices page.